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Q: Are your products
fakes?
Q:
Why do i have to pay by western union to Pakistan or China
when I order your products? Your company is located in Panama
?
Q:
Does EPWI have references?
Q: Can I order online?
Q:
Why is ordering online the preferred method?
Q: How do I order?
Q: What
types of shipping are available?
Q: How much
will I pay for shipping?
Q:
What do I do after I update my order?
Q: How do I view my order?
Q: How do I select a Payment method?
Q: What payment options are available?
Q: How do I order?
Q: How do I use Western Union or Money Gram?
Q: Does Western Union require ID?
Q: How do I find my nearest Western Union?
Q: How do I send cash by Western Union?
Q: Whom do I send funds to?
Q: What do I do after I have transferred funds?
Q: Should I use Western Union or Money Gram?
Q: Can I use E-gold?
Q: When does EPWI ship products?
Q: When will my products arrive?
Q: Does AIRMAIL SHIPPING require a signature?
Q: When are airmail packages typically delivered?
Q: What happens if an order does not arrive or is seized?
Q: What is "regular mail"?
Q: Does registered airmail with tracking require a signature?
Q: What is express delivery? Does it require a signature?
Q: Should I use my home address or a P.O.Box?
Q: How big should my P.O. Box be?
Q: Have people had success using the sending countries mail
tracking number for parcels?
Q: At what point should I be concerned if my order hasn't
arrived
yet?
Q: Does the United States always send out seizure letters when
a
package is seized?
Q: What is the MINIMUM ORDER amount?
Q: What if there is a delivery delay?
Q: What happens if my package is seized?
Q: What happens in the case of items damaged in
transit/shipping?
(or other shipping related issues)
Q: I placed an order then received an email with my order
number,
but I had to change email addresses so I lost my order number
and I
was wondering if there was a way I could get my order number
sent
to my updated email address?
Q: Well I finally placed my order! I picked the shipping
option
with tracking. I received my Order Referral Number by email.
So now
what happens?
Q: I ordered products, and chose the option with tracking
number
included. When will I receive the tracking number?
Q: I don't receive any reply to my emails? or A note about
e-mails
Answers
Are your products
fakes?
All our
products are 100% original coming directly from the biggest
medicine distributors worldwide, and you feel this from the
first shot of juices or from the first tab.
Q:
Why do i have to pay by western union to Pakistan or China
when I order your products? Your company is located in Panama
? A:In
order to keep our prices very competitive we ship our goods
directly from the factories in countries where the prices are
lowest. Q:
Does EPWI have references?
A: Of course. EPWI has been conducting business with many
customers already despite we are a fairly new company, and in
that time has amassed more than a few references of note, both
on the internet and off.
We will shortly be listing our reference customers and for
those who orders our product, please give us heads up with an
email confirming how you experienced our service and turnaround
time.
We will then use this on our site in order to gain more
customers and this way we will be able to keep our prices rock
bottom low.
Q:
Can I order online?
A: No, at this time.
Q:
Do you have a phone #?
A: Yes we do but its simply an answering machine where you may
place your order as an alternative to e-mail. We will also be
offering a free toll free # in the U.S sometimes very soon.
Q:
why is online the preferred method of paying?
A: In order to better process your requests, interactions with
the EPWI e-mails website are all networked together. This
allows our customer service department to process orders
efficiently and quickly, and insures the best customer service
possible.
Q: How
do I order?
A: The EPWI ordering process has been streamlined and refined
to bring you the most convenient service available anywhere.
All available products are clearly displayed in the online
store section of the site. To purchase them, you simply write
them down calculate their cost and we will on our end confirm
if you have the
right price for the products ordered. In the near future we
will make a shopping cart for your convenience.
Q:
What types of shipping are available?
A: for each of the various types of shipping we offer. We have
available Airmail, Registered Airmail with tracking as well as
Express., We recommend express shipping unless you live in a
country where it is difficult to get your goods through like
Australia, New Zealand, Canada or Norway.
Q:
How much will I pay for shipping?
A:for small orders up to USD 500, normal express
shipping cost is USD 50.
Q:
What payment options are available?
A: There are several payment options available for your
convenience.
WESTERN UNION (and MONEY GRAM): Both of these
methods are very convenient and user-friendly, and have
websites that you can visit at www.westernunion.com or
www.moneygram.com respectively. You can also call
1-800-325-6000 for a Western Union office near you. Western
Union is, by far, the most popular and cost effective method
of payment for ordering from EPWI. We avoid for moment Money
Gram but if you are willing to pay with this method contact us
by email to provide extra information’s.
Q: How do I order?
You may request the Western union info from us( the name you
are going to transfer to which changes regularly. After this,
you need to choose the type of shipping best suited to your
needs and then enter your SHIPPING ADDRESS. After this, choose
your method of payment. and choose as method of payment
Western Union, MoneyGram, etc...
Q:
How do I use Western Union or Money Gram?
A: After you get your total for the order as well as the
transfer information you need to transfer funds. For this you
need -First Name and Last Name City and Country. Simply take
this information to your local Western Union or Money Gram
office, or log into their website to do it online.When we have
the duplicate info from your western union slip we will be
able to cash the money on our side and then we will start
processing your order immediately.
NOTE: You must pay and complete your order within 7
days otherwise it will be deleted automatically. This is
because you when you start the ordering process, you reserve
products, and they are held for a week, or until they are
shipped or the order cancelled.
Q:
Does Western Union require ID?
A: Not always. Usually they only require ID if you are placing
an order over $1,000. However, you can always split an order
of over $1k into smaller money transfers.
Q:
How do I find my nearest Western Union?
A: Call 1-800-325-6000 for a Western Union office near you.
Q:
How do I send cash by Western Union?
A: Simply go to a Western Union office in person and send cash
(check their website to find the nearest WU location near you)
and give them whatever name you are using. Remember, sending a
thousand $USD ($1,000) or more requires proof of ID. If you
can not provide proof of ID for a name you are using, then
orders over $1000USD will need to be split up into multiple
trips to Western Union.
Remember, all of the "senders information" including
the MTCN will be on your receipt from Western Union, so
remember to keep it.
Q:
Whom do I send funds to?
A: EPWI will send you an EXACT name (First Name and Last Name)
to transfer funds to. Also remember to choose that the payment
will be sent in USD (United States Dollars).
Q:
What do I do after I have transferred funds?
A: After you sent payment money through Western Union
and get the MTCN (money control number), All of the
"senders information" including the MTCN will be on
your receipt from Western Union, so remember to keep it. After
you SEND ORDER to me and western union confirmation we will
ship your goods asap.
Q:
Should I use Western Union or Money Gram?
A: Try to use Western Union instead Money Gram to send money.
This is because in the past, there have been difficulties in
picking up Money Gram funds.
Q: Can
I use E-gold?
A: Yes. E-GOLD E-Gold is a good option to quickly and
anonymously ship money to us. There are 3 steps to send money
using e-gold:
1. Open a free E-GOLD account at www.e-gold.com.
2. Next, you need to fund your account through an E-GOLD
exchanger. He will take your money and transfer it into your
E-GOLD account. You can fund using a MONEY ORDER or make a
CASH deposit into a bank or even online with CREDIT CARD.
3. Once your e-gold account is funded, you can enter EPWI and
either place your order instantly or complete your order's
final payment.
Q:
When does EPWI ship products?
A: Usually,we ship within 4 working days of receiving payment
(except weekends).
Q:
When will my products arrive?
A: After we ship the products, please allow 30 working days
for arrival (don’t count weekends). We ensure that all
packages are shipped with maximum discretion and are prepared
with the utmost care and precaution, specifically to minimize
parcel size. Express shipping normally ships in always less
than two weeks to your door including our turnaround time to
ship it out.
Q:
Does AIRMAIL SHIPPING require a signature?
A: This type of shipping does NOT require signature.
Q:
When are airmail packages typically delivered?
A: Usually 60% of airmail packages arrive under 12 days, while
20- 30% will arrive in 2-3 weeks and still others will show up
at around 30 working days.
Q:
What happens if an order does not arrive or is seized?
A:
Please inquire before you place
your order as some orders will be sent again for a 50% charge
of original purchase amount and others will not. Insurance is
normally available for a 10% surcharge.
Q:
What is "regular mail"?
A: A Regular Mail Shipment is delivered via first-class,
priority airmail.
Q:
Does registered airmail with tracking require a signature?
A: Registered airmail with tracking REQUIRES a signature, but
is much faster then AIRMAIL and we have had great success with
it in the past.
Q:
What is express delivery? Does it require a signature?
A: Express delivery always REQUIRES a signature as well.
Express-3- day delivery is available for certain products;
simply ask about availability. Express comes with a tracking
number and the cost for express shipment is $50 per parcel.
Please note the following, however: EXPRESS shipment IS NOT
INSURED. The typical resend policy does not apply to this type
of shipping. Insurance must be purchased seperately and is
normally 10% of the value of the goods you wish to purchase.
Q:
Should I use my home address or a P.O.Box?
A: My opinion is to use home address because POBOX can get
more attention than home address. If you dont have a clean
home address you can rent a PERSONAL MAIL BOX (PMB) because
address on letter will look like home address or you can rent
a POBOX. UPS PO BOX placed that sign in your place are best.
Q:
How big should my P.O. Box be?
A: If you get a large box, you’ll be able to collect your
packages at night, after hours, when the rest of the P.O. Box
Store (MBE, the UPS store, etc…) is closed. This, of course,
is the safest way to go about things. Failing that, when you
have a box that is too small for the package you ordered,
typically the store will call
you to alert you to the presence of a package, and then put a
claim slip in the box. You can not, therefore, use a small box
like that for after-hours pick-ups.
Q:
Have people had success using the sending countries mail
tracking number for parcels?
A: Yes. Typically, the tracking number is very easy to trace
for the customer, through the sending country and into their
own.
Q:
At what point should I be concerned if my order hasn’t
arrived yet?
A: Please allow at least 30 working days (dont count weekends)
from time your packages were sent, before you inquire about a
late order.
Q:
Does the United States always send out seizure letters when a
package is seized?
A: Usually, yes, but in some rare cases takes much longer to
receive letter from custom. Anyway for customers that don’t
receive a letter we have different methods to check if order
wasn’t receive so you can be sure we don’t have unpleased
customers.
Q:
What is the MINIMUM ORDER amount?
A: The minimum order is US$400 + shipping costs.
Q:
What if there is a delivery delay?
A: Generally, we can find out where a given parcel is by the
order number. Keep in mind local, national and/or state
holidays can make mail delivery slow during certain times of
year (i.e. Christmas, etc...).
Q:
What happens if my package is seized?
A: Even though everything is shipped with maximum discretion
and care to insure no problems, and there is a very high rate
of successful deliveries, there is a possibility of risk with
any international shipping that customs will stop a shipment
for inspection. Since the success rate is extremely high,
deliveries are guaranteed. However, in the highly unlikely
event that if your package is detained by customs, We will
reship 100% of the orders, upon presentation of the original
seizure letter in the original envelope it came in. Please
contact us for changes or amendments to
this policy, if you are concerned further.
NOTE: this has changed and we charge 10% to insure your
packet,although this is not necessary as very few packets are
confiscated, but we leave it up to you.
Q:
What happens in the case of items damaged in transit/shipping?
(or other shipping related issues)
A: If you should receive your package and you find damaged
items or different or less items that you ordered please take
some pictures with your camera and send them along via e-mail.
We replace only packages that look real before you opened and
removing from original package. Once you have unwrapped
everything pictures aren't going to be considered, so please
provide as much documentation as possible to insure we can
reship and prevent the same problems from arising again.
Q:
Well I finally placed my order! I picked the shipping option
with tracking. I received my Order Referral Number by email.
So now what happens?
A: Now, you simply wait until funds are picked up, at which
point the order will be shipped within 4 days. You will
receive an e-mail with the tracking number when the products
are shipped, once you send another e-mail (after 4 days)
requesting the tracking number.
Q:
I ordered products, and chose the option with tracking number
included. When will I receive the tracking number?
A: Please remember to wait 4 days before requesting the
tracking number. Also, kindly remember that you need to wait 4
working days (don’t count weekends)after funds are picked
up, at which point you will have received an order referral
number. When you are requesting the tracking number, please be
sure to include the nature of your request in the “RE”
line of the e-mail. Also please remember to include the Order
Referral Number in the “RE” line as well as in the text of
the e-mail.
Q:
I don't receive any reply to my emails? Or A note about
e-mails
First:
You should only expect a reply by email if you contacted us
regarding:
YOUR ORDER STATUS LIKE: ETA, TRACKINGS or SENDING
CONFIRMATION, etc…
Second:
We receive an enormous quantity of e-mails each day, and can
not reply to ones which are asking for answers that have
previously been provided on/in in our many FAQs.
Third:
For any info regarding products, gear usage, any other AAS
questions, cycles, etc....We currently do not offer this
service,but will in the near future.
Fourth:
Please
try to send only one email with all questions you have about
your order.
Sending many emails with one different question in each one
will force all of your emails to be deleted by SPAM FILTER.
DUPLICATE EMAILS ARE BLOCKED BY MY SPAM FILTER. PLEASE SEND
ALL OF YOUR QUESTIONS IN ONE EMAIL!
Fifth:
Before resending your email (if you did not receive a reply)
please wait 48 hours. Typically we reply faster but because of
tons of unrelated emails we sometimes take a lot of time to
get to your email.
Sixth:
There are few EMAIL ISSUES:
AOL Users: Our emails will not reach AOL accounts BUT we
receive your emails. Please get a new email account and
contact us mentioning your order number or your AOL account to
know who you are.
YAHOO Users: Some of our replies will go into your SPAM
FOLDER. Please check SPAM FOLDER and mark our email with
"THIS IS NOT SPAM". This will fix the problem
permanently. This could happen to other email providers so
please check your SPAM folder if you dont get our replies.
If you don’t promptly receive an answer on your questions,
then review points 1 through 6
Disclaimer:
We
suggest that anyone intending to use products listed here
should consult a qualified physician first. We assume no
liability for the use of information or products included in
this service. We encourage all individuals to follow the laws
of their given countries. All information covered here serves
as general information only and is not an incitement to
purchase any product. I have read the available information
from the pharmaceutical manufacturers regarding
potential side effects associated with any medications.
Pharmaceutical information can be found at the
manufacturers' web sites. I am aware that no physician can
have knowledge as to whether I might or might not experience
success or adverse effect from medications available on this
web site. I understand that I should receive annual history
physical examinations and I also understand that you are not
responsible for any adverse effects that may occur from
medications listed on this site. We take no responsibility for
confirming the importation requirements and regulations of the
purchaser and the purchaser's country of origin. All products
are shipped at the risk of the purchaser in agreement with our
declaration of holding us unaccountable towards any legal
action that might be brought against the purchaser if not
acting in accordance with the regulations and importation laws
of the destination country.
Since
laws differ from country to country, you are responsible for
knowing the regulations and restrictions of your country; we
are not responsible for your country 's import laws.
• I understand you have no refund policy
• I declare that I have a prescription for drugs I order and
import
papers for chemicals non-consumable
• I hold YOU harmless from any legal action which may be
brought
against any of the chemicals or medicines.
• The quantity of medications that I am ordering does not
exceed
the maximum quantity that someone can legally import into my
country.
• The products that I am purchasing are NOT for commercial
re- sale
and are intended for personal use or are used as collectible,
ornament/decor or research in any domain.
• I am over 18 years old
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